Refund Policy

Effective August 18, 2026 · Last updated August 18, 2026

1. Who this is from

DuctDuck is provided by DuctDuck Software LLC, an Ohio limited liability company, in Ohio, United States. This Refund Policy forms part of our Terms of Service. Payments and refunds are processed through Stripe.

2. Try it before you pay

Every new subscription starts with a 14-day free trial. A card is required to begin, but nothing is charged until the trial ends. Cancel any time in those 14 days and you pay nothing at all.

We email you before the trial converts, so the first charge shouldn't be a surprise.

3. Refunds after a charge

If you've been charged and you're not satisfied, email [email protected] within 30 days of that charge and we'll refund it in full. You don't owe us a justification — though if something specific was wrong, telling us helps us fix it.

This applies to monthly and annual charges alike.

Annual plans after 30 days

Past 30 days into an annual term, we'll refund the unused whole months remaining if you cancel. So if you cancel four months into an annual plan, you get roughly two-thirds back.

Duplicate or accidental charges

Charged twice, or subscribed by mistake? Tell us and we'll refund it immediately, whenever it happened. That's not a discretionary refund; it's just fixing an error.

4. How to request one

1. Email [email protected] from the address on your account.
2. Say “refund” somewhere in it. That's genuinely all we need.
3. We'll confirm within 2 business days and issue the refund through Stripe.
4. Stripe typically returns funds to your card in 5–10 business days, depending on your bank. That part is out of our hands.

5. Cancelling versus refunding

They're different things:

• Cancelling stops future charges. You keep access until the end of the period you already paid for. Do it yourself from the billing page in the app at any time.
• A refund returns money you've already been charged. Email us.

Cancelling does not automatically refund the current period — ask if you want that too, and within the windows above you'll get it.

6. What happens to your jobs

You keep them. After a subscription ends you can still open and export everything you saved; you just can't save new work to the cloud. Nothing is deleted because you stopped paying.

7. Please email before disputing a charge

If you file a card dispute, your bank freezes the amount, charges us a fee, and the whole thing takes weeks. Emailing us gets you the same money back faster and without the fee. We have never refused a reasonable refund request, and we'd rather refund you cheerfully than argue with a bank.

8. Changes to this policy

If this policy changes, the version in effect when you were charged is the one that applies to that charge.